Return Policy

Contact Information:

  • Address: 1616 Kenmore Ave, Buffalo, NY 14217, USA
  • Phone: 716-400-4245
  • Email: contact@bestmode.us

Our Values:

Welcome to Bestmode Store, where eco-responsibility takes center stage. We're dedicated to a greener future through sustainable sourcing, reduced servicing, and eco-friendly alternatives.

Service Details:

  • Type of Service: General Service
  • Shipping Delay: Minimum 1 day, Maximum 14 days
  • Payment Methods: Credit Card and PayPal
  • Shipping Cost: Free within the USA

Return Policy Details:

  1. Free Returns: We gladly accept returns within 30 days of the purchase date.

  2. Condition of Items: Items must be unused, undamaged, and in their original packaging with all tags intact for a full refund.

  3. Return Process:

    • Contact our customer service team at contact@bestmode.us or call us at 716-400-4245 to initiate the return process.
    • Please provide your order number and reason for the return in your communication.
  4. Return Shipping: For customers within the USA, return shipping is free.

  5. Refunds: Refunds will be issued to the original payment method used during the purchase, once the returned items are received and inspected.

  6. Exclusions: Some items may not be eligible for return due to hygiene or other reasons. Please check the product description or contact us for clarification.

  7. Damaged or Defective Items: In case of receiving a damaged or defective item, please contact us immediately for assistance.

  8. Processing Time: Please allow up to 7 business days for the processing of your return once it has been received.

  9. International Returns: Customers outside the USA are responsible for return shipping costs unless the item received is damaged or defective.